Frequently Asked Questions
Everything you need to know about shopping with The Red Squirrel.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, The Red Squirrel ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my package?
Once your order is shipped, you will receive an email containing a tracking link. You can also log into your account on our website to view your order history and real-time status.
Are your products sustainably sourced?
At The Red Squirrel, we prioritize quality and ethics. We work closely with our suppliers to ensure that our products meet high standards of craftsmanship and environmental responsibility.